Cancellation and Refund Policy
Intercontinental Imperial Solutions LTD provides digital application and software services to individuals, businesses, and organizations. This policy explains how service cancellations and refund requests are handled.
Cancellation Requests
Clients may request cancellation of a service by contacting Intercontinental Imperial Solutions LTD using the official contact details provided on this website.
Cancellation requests should include sufficient information to identify the relevant service, project, or transaction.
Cancellation Before Work Begins
Where a client cancels a service before work has started, any refund will depend on the payment terms agreed for that particular service.
Where no specific refund terms were agreed, Intercontinental Imperial Solutions LTD may refund eligible amounts after deducting any applicable costs or expenses already incurred in preparing for the service.
Cancellation After Work Begins
Once work has commenced, cancellation may not qualify for a full refund because resources, time, development work, planning, or other project activities may already have been committed.
Where appropriate, any refund will be assessed based on the amount of work completed and costs incurred before the cancellation request.
Custom Software and Application Projects
Custom software, website, and application development projects are delivered according to agreed requirements and project specifications.
Payments relating to work that has already been completed, delivered, or approved may not be refundable. If a project is cancelled during development, the applicable refund or outstanding balance will be determined based on the agreed project terms and work completed at the time of cancellation.
Non-Refundable Services
Certain services may not be refundable once they have been completed or delivered, including digital work, development services, consultations, configuration, third-party services, or other services that have already been provided.
Any non-refundable charges will be communicated to the client where applicable.
Refund Processing
Where a refund is approved, it will normally be processed using the applicable payment method or another mutually agreed method.
The time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution involved.
Third-Party Costs
Where a project involves third-party services, licenses, hosting, domains, software, APIs, or other external costs, such charges may not be refundable if they have already been purchased or committed on behalf of the client.
Service Disputes
If a client believes that a service has not been delivered according to the agreed requirements, they should contact Intercontinental Imperial Solutions LTD so that the matter can be reviewed and addressed where appropriate.
Policy Updates
Intercontinental Imperial Solutions LTD may update this Cancellation and Refund Policy when necessary to reflect changes in its services, payment arrangements, or business practices. Any updated version will be published on this website.
Contact Us
For cancellation or refund enquiries, contact Intercontinental Imperial Solutions LTD using the details below.
Address: No 8, Liberty Street, Odogunyan, Ikorodu, Lagos State, Nigeria
Phone: 090152269419
Email: [email protected]